Our contact information
By email:
stantongallery@gmail.com
By standard mail:
Stanton Gallery
121 South Royal Street
Second Floor
Alexandria, Virginia 22314
By phone:
703-299-3055 (between 11 a.m. and 6 p.m. Thurs.-Sat.)
stantondesigns@yahoo.comDELIVERY
Purchases are shipped within 3 days of receipt, based on item availability. Because Stanton Gallery specializes in handcrafted, limited edition artisan and designer jewelry some pieces may require 4 to 6 weeks for delivery. You will be informed of availability at the time of your purchase.
SHIPPING & HANDLING
All orders are shipped via insured UPS Next Day Air or UPS 2nd Day Air. Orders received before 12pm CST will ship the following day if the item is in stock. Shipping within the United States only. At this time, we are unable to ship to international addresses, P.O. boxes, an A.P.O. or F.P.O. address or U.S. territories.
Shipping times exclude weekends and holidays. Shipping prices are subject to change. Sales tax is not added unless we are shipping to within Virginia (5%). All shipments will require a signature upon delivery.
UPS Next Day Air...........$28
UPS 2nd Day Air ...........$18
Returns Policies
Jewelry that is not created as a custom order may be returned for CREDIT, or EXCHANGE within 15 days from the date shipped. As described below, jewelry that is created as custom order MAY NOT be returned; all such purchases of custom jewelry are FINAL.
In order for credit, or exchange to be granted, all items purchased must be returned in their original and unworn condition."Original and unworn" means that there are no marks, blemishes, orscratches on the metal, stone(s) or other materials, alterations or signs of wear on the item or tag. The tag must be attached to the item. Used, worn, or broken items are not eligible for a credit or exchange. All original packaging and all paperwork must be returned as well.
In order to return an item, email before returning the item(s) to obtain a return authorization number (RA#). Clearly print the code on
the outside of the package. We are unable to process returns/exchanges without such a return code. For your security please return item(s) with an insured courier and retain your shipping receipt. Stanton Gallery is not responsible for item(s) lost or damaged in
transit.
Pieces that are created as a special order and/ or custom design, a custom order, or jewelry, that requires modification such as ring sizing, exchanging stones/ pearls and is ordered as a custom order ARE NOT returnable.
Custom designed or special order pieces will match the design you approved including dimensions, type of stone(s) and pearl(s), and
metals (gold or silver), are subject to slight variations due to the nature of hand craft jewelry that may include minor variations in the
overall size of the piece and/or minor difference in the stone and/ or pearl colors and shape. Any standard item that is customized (special ring size, adding stones/ pearls, changing stones/ pearls, etc.) and provided as ordered is not returnable for refund.
When an order is processed and shipped to a customer and the package is returned marked "return to sender" or because of address error on the part of the customer, we will charge the customer for the return shipping charges. If the customer still requests the item to be shipped back to a correct address the recipient will be charged such additional shipping fees.
When an order is processed and shipped to a customer and the package is returned marked �refused� or �no signature� was obtained by the courier after several delivery attempts and was held at the courier for a specified time for the customer to pick up. Then the courier returned the package to Stanton Gallery the recipient will be charged for the return shipping.
Gift certificates are final sale and can not be returned.
To return items, first email the following to obtain an RA#: stantongallery@gmail.com
Thereafter return your items to:
Stanton Gallery
121 S. Royal St., 2nd floor
Alexandria, Va. 22314
SPECIAL AND CUSTOM ORDERS
Featured jewelry that is out of stock may be ordered and is considered a Special Order.
Featured jewelry designs altered for specific client requests (other than ring size and chain length) are considered Custom Orders.
All Special and Custom Orders must be paid in full before the order is processed.
Complimentary adjustments and ring sizing must be made within 30 days of purchase, providing the piece is in new condition. Not all adjustments are complimentary.
FAQS
Prices are subject to change without notice.
As all gemstones are unique, colors may vary. Inclusions are not flaws. They give your gemstone character & show that it is authentic.
As all pieces are handcrafted, execution may vary. This indicates that your jewelry was made but an artist, not a machine.